Get in Touch With Us
Whether you have a question about one of our reviews, spotted something that needs updating, or want to share feedback about our coverage of trusted non GamStop casinos in the UK, we are glad you are here. This page explains the best ways to reach us and what happens once you do.
How to Reach the Team
Email is the most direct and reliable way to contact us. Every message is read by a real person — we do not route enquiries through automated filters or chatbots. Write to us at [email protected] and aim to give us a clear picture of what your message is about. That helps us get it to the right person and reply faster.
We aim to respond within two working days. During quieter periods it is often sooner; during busy spells it may take a little longer. Either way, you will always receive a reply from someone who has read what you sent.
What You Can Ask Us About
We cover a wide range of topics across the site — from how individual casinos operate outside the Gamstop scheme to payment methods, welcome bonuses, game libraries and player protections. Here are the kinds of messages we most commonly receive:
- Questions about our reviews — If you want to understand how we assessed a particular site, what criteria we used, or why one casino ranks above another, ask us directly.
- Corrections and factual updates — Accuracy is central to what we do. If you believe something in our content is out of date or wrong, please flag it. We take those reports seriously and act on them promptly.
- Reader suggestions — Want us to look at a site we have not covered yet, or explore a topic in more depth? We welcome that kind of input and it genuinely shapes our editorial calendar.
- Commercial and partnership enquiries — If you represent a casino brand or a related business and want to explore how we work, introduce yourself and explain what you have in mind. We review all approaches but make no commitments by return.
- Responsible gambling concerns — If you or someone close to you needs support, mention it in your message and we will point you towards appropriate help. Our site covers operators outside Gamstop, but that does not mean we are indifferent to player wellbeing.
- General site feedback — Broken links, display issues, content that is hard to follow — any of it is worth telling us about.
What to Include in Your Message
A little detail goes a long way. If your enquiry relates to a specific review or page, let us know which one. If you are flagging an inaccuracy, tell us what you believe the correct information to be and, where possible, link to a source. Partnership enquiries should include a brief description of the organisation you represent and what you are proposing. The more context you give us upfront, the less back-and-forth is needed before we can help.
Editorial Independence
Non Gamstop Casinos operates as an independent comparison site. Our rankings and write-ups are based on editorial research and are not for sale. The site earns commission when readers follow links to casino operators, but that commercial relationship does not determine which sites appear at the top of our rankings or how they are described. If you have a concern about how a specific operator is covered, raise it with us — we will review it against the evidence.
Response Times and What to Expect
Our target is two working days for all enquiries. Messages received over weekends or on UK public holidays are picked up at the start of the next working week. We do not send acknowledgement emails automatically, so if you have not heard from us after three working days, a brief follow-up to the same address is perfectly reasonable.
We do not share contact details with third parties or add senders to marketing lists without explicit agreement.
A Note on Gambling Support
This site is intended for adults aged 18 and over. If you have concerns about your own gambling habits or those of someone you know, organisations such as GamCare and the National Gambling Helpline offer free, confidential support. We are happy to point you in the right direction if you reach out.
We look forward to hearing from you.